FREQUENTLY ASKED QUESTIONS

Do I need WiFi or 3G to use SnapCall?

  • You need a reliable Internet connection to use SnapCall. So WiFi, 3G, or 4G would work.

I'm having trouble connecting or staying connected to SnapCall.

  • Make sure you can browse the Internet reliably from your device. This is a good way to check the quality of your cellular or WiFi connection. If you can get a strong WiFi connection, use WiFi and you'll normally get better performance than 3G or 4G.

I have several bars of signal strength but I'm still having trouble connecting to SnapCall.

  • Power off the phone. Then turn it back on and open SnapCall.

Can I receive questions if my phone is locked?

  • Yes. You will receive New Question notifications as long as you have opened SnapCall within the prior 3 minutes. If you want to make sure to receive all notifications, just leave SnapCall open during live events, or open SnapCall every 2 or 3 minutes. Generally, we ask questions about every 3 minutes.

Does SnapCall work on iPad?

  • Yes, SnapCall supports both iPad and Android Tablets.

Does SnapCall support Android?

  • Yes.

How long does SnapCall store my Channel Rankings?

  • For the current season. When the next season begins for that sport (Channel), we erase last season's results.

I still have questions.

  • Feel free to drop us an email: support (AT) snapcall.co